Refund and Return Policy
1. Return and Refund Window
You may request a return or refund within 7 calendar days from the date of delivery, as long as no service, customization, or action has been performed on the purchased product or service. After 7 days, full refunds or exchanges cannot be processed. This policy applies to both physical products and pre-paid services, including personalized items such as custom sublimation products. Important: Personalized or custom products (e.g., sublimated mugs, apparel, or other custom designs) may have additional limitations on returns, since they cannot be resold if the customer cancels after production.
2. Eligibility for Returns
To be eligible for a return:
- The item must be a tangible, physical product.
- The item must be unused, unaltered, and in the same condition as received.
- The item must include original packaging, tags, instructions, and any included accessories.
Personalized and sublimation items must be returned in pristine condition only if the customization was not yet performed. Once customization is completed, returns are generally not eligible, except in cases of production error.
3. Non-Returnable Products
Certain items cannot be returned or refunded due to hygiene, safety, or legal reasons:
- Perishable products (food, flowers, etc.)
- Intimate or sanitary products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software or digital products
- Certain health and personal care items
- Personalized or customized products, including sublimation items, once production has started
Non-returnable items will always be clearly labeled at the time of purchase.
4. Partial Refunds
Partial refunds may be issued if:
- Products show obvious signs of use
- Products are damaged due to customer handling, not our error
- Parts or accessories are missing for reasons not caused by us
- Returns are requested more than 30 days after delivery
5. Refund Process
Upon receiving your return, our team will inspect the product. You will be notified via email if your refund is approved or rejected. If approved, a Televinter.com gift card will be issued for the value of the returned product for future purchases. Refunds for personalized/sublimation items will only apply if there is a production error or the item has not yet been customized.
6. Missing or Delayed Refunds
If you haven’t received your refund:
- Check your spam/junk folder
- If still missing, contact sales@televinter.com
7. Sale Items Policy
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.
8. Exchanges
We only replace items if they are defective or damaged. To request an exchange, email sales@televinter.com for instructions and shipping details. Personalized or sublimated products can only be reproduced or corrected if there was a production defect.
9. Gift Returns
If the item was marked as a gift, you will receive a gift card credit for the returned item’s value. If the item was not marked as a gift, the refund will be issued to the original purchaser.
10. Shipping Returns
All returns require pre-authorization from Televinter Services. Customers are responsible for return shipping costs, which are non-refundable. Approved return shipping costs will be deducted from the refund. For high-value items, we recommend using tracked and insured shipping, as we do not guarantee receipt otherwise.
11. Legal Transparency
This return and refund policy is part of the sales contract and is legally binding. Always clearly display this policy on the website, during checkout, in order confirmation emails, and in shipment notifications.
12. Need Assistance?
For any questions regarding returns, refunds, or personalized/sublimation products, contact: sales@televinter.com. Our team is ready to help ensure clarity and a smooth process.
Last Updated: [01/01/2026]