FAQ
- All
- Misc
- Sublimated Items
- Subscriptions
- Support
- Troubleshooting
Open a ticket or message support with screenshots, detailed description, and steps to reproduce. This speeds up resolution and avoids multiple phone calls.
Clear the app cache and restart your device. If errors continue, report the problem to support for server or code review.
This may be due to your local network bandwidth. Try another connection; if it persists, contact support with bitrate and plan details.
Make sure your email settings are correct (DNS MX, active email). If unsure, support can review it for you.
Try clearing your cache or checking on another device. If it still doesn’t load, open a ticket including your domain and any error messages.
Check your internet connection and login credentials. If the problem persists, contact support with a screenshot of the error.
Yes, some plans allow additional customizations like increased storage, bandwidth, or premium features upon request and budget.
Yes, Android/iOS apps are available, including push notifications, chat, online store, and app store publication depending on the plan.
Each plan offers different storage, monthly bandwidth, and email/FTP accounts according to the service level.
Yes, many hosting plans include a free domain for one year and an automatic SSL certificate.
Yes, many plans include the option to broadcast on your social media channels and support 24/7 streaming.
Each plan details what is included: monthly traffic, video quality, simultaneous connections, support, and SSL. Check the specifications on the plan page.
Yes, we provide volume discounts depending on the quantity. Contact support with your order for a personalized quote.
For mugs and textiles, it is recommended to hand wash or use gentle cycles, avoid direct ironing on the print, and do not use bleach. This keeps colors vibrant for longer.
No, once production begins, orders cannot be modified or canceled, because the item is being made according to your custom design.
Production typically takes 3 to 7 business days depending on the item and quantity. Delivery varies depending on your location and shipping method.
Yes, you can submit your own designs, logos, or photos. Make sure they have proper resolution (300 dpi recommended) and supported formats (PNG or JPEG).
Sublimated products are personalized items where the ink is directly transferred to the material (mugs, shirts, hats, etc.), ensuring long-lasting colors resistant to washing. Unlike traditional printing, the design doesn’t peel or crack.
Yes, some plans allow additional users or sub-accounts. Check your plan’s features or contact support to set them up.
You can edit your profile directly from your account. If needed, contact support for assistance.
Full Terms & Conditions are available on the dedicated link on our website before making any purchase.
Refund policies apply depending on the product or service purchased; some trials include free trial periods before payment.
Yes, you can upgrade your plan anytime from your user panel or by requesting it through support.
Log in to your account and check the Billing/History section, where you can see your purchases and issued receipts.
The VIP service provides 24/7 coverage. To access this service, the client must have an active monthly plan. Without a monthly plan, 24/7 support will not be provided, and assistance is limited to regular channels and hours.
All plans come with a detailed description of features on the product page; check your plan to clarify any specifications before contacting support.
Open a support ticket from your client panel or contact us via WhatsApp describing the problem, and a technician will be assigned for remote assistance if necessary.
Use the “Forgot Password” feature on the Login page. If you don’t receive the email, check your spam folder or contact support to reset your access.
The sales team is available Monday to Friday from 9:00 AM to 5:00 PM (Weekends closed), while VIP technical support is available 24/7 through the appropriate channels.
You can contact us via WhatsApp at +1 (323) 999‑4790, by email at support@televinter.com, or through the form on our website. Our team is available 24/7 for general support, with assistance via tickets or WhatsApp depending on your plan.
Yes, some plans allow additional users or sub-accounts. Check your plan’s features or contact support to set them up.
You can edit your profile directly from your account. If needed, contact support for assistance.
Full Terms & Conditions are available on the dedicated link on our website before making any purchase.
Refund policies apply depending on the product or service purchased; some trials include free trial periods before payment.
Yes, you can upgrade your plan anytime from your user panel or by requesting it through support.
Log in to your account and check the Billing/History section, where you can see your purchases and issued receipts.
Yes, we provide volume discounts depending on the quantity. Contact support with your order for a personalized quote.
For mugs and textiles, it is recommended to hand wash or use gentle cycles, avoid direct ironing on the print, and do not use bleach. This keeps colors vibrant for longer.
No, once production begins, orders cannot be modified or canceled, because the item is being made according to your custom design.
Production typically takes 3 to 7 business days depending on the item and quantity. Delivery varies depending on your location and shipping method.
Yes, you can submit your own designs, logos, or photos. Make sure they have proper resolution (300 dpi recommended) and supported formats (PNG or JPEG).
Sublimated products are personalized items where the ink is directly transferred to the material (mugs, shirts, hats, etc.), ensuring long-lasting colors resistant to washing. Unlike traditional printing, the design doesn’t peel or crack.
Yes, some plans allow additional customizations like increased storage, bandwidth, or premium features upon request and budget.
Yes, Android/iOS apps are available, including push notifications, chat, online store, and app store publication depending on the plan.
Each plan offers different storage, monthly bandwidth, and email/FTP accounts according to the service level.
Yes, many hosting plans include a free domain for one year and an automatic SSL certificate.
Yes, many plans include the option to broadcast on your social media channels and support 24/7 streaming.
Each plan details what is included: monthly traffic, video quality, simultaneous connections, support, and SSL. Check the specifications on the plan page.
The VIP service provides 24/7 coverage. To access this service, the client must have an active monthly plan. Without a monthly plan, 24/7 support will not be provided, and assistance is limited to regular channels and hours.
All plans come with a detailed description of features on the product page; check your plan to clarify any specifications before contacting support.
Open a support ticket from your client panel or contact us via WhatsApp describing the problem, and a technician will be assigned for remote assistance if necessary.
Use the “Forgot Password” feature on the Login page. If you don’t receive the email, check your spam folder or contact support to reset your access.
The sales team is available Monday to Friday from 9:00 AM to 5:00 PM (Weekends closed), while VIP technical support is available 24/7 through the appropriate channels.
You can contact us via WhatsApp at +1 (323) 999‑4790, by email at support@televinter.com, or through the form on our website. Our team is available 24/7 for general support, with assistance via tickets or WhatsApp depending on your plan.
Open a ticket or message support with screenshots, detailed description, and steps to reproduce. This speeds up resolution and avoids multiple phone calls.
Clear the app cache and restart your device. If errors continue, report the problem to support for server or code review.
This may be due to your local network bandwidth. Try another connection; if it persists, contact support with bitrate and plan details.
Make sure your email settings are correct (DNS MX, active email). If unsure, support can review it for you.
Try clearing your cache or checking on another device. If it still doesn’t load, open a ticket including your domain and any error messages.
Check your internet connection and login credentials. If the problem persists, contact support with a screenshot of the error.