Privacy Policy
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At Televinter Services, your privacy and security are our top priorities. This Privacy Policy explains in clear detail what personal information we collect, why we collect it, how we use it, with whom we share it, and your rights as a user. It also clarifies that we provide custom sublimation personalization services, which may require specific customer input to fulfill orders.
1. About Us
Televinter Services is responsible for handling your personal data when you interact with our services, including our website, mobile app, and WhatsApp support.
Privacy Contact:
📧 support@televinter.com
Use this email to exercise your rights regarding your data or for questions about this policy.
2. Information We Collect and Why
We only collect information necessary to deliver our services securely and efficiently, including custom sublimation orders:
Data We Collect
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Full Name and Email Address: Needed to identify you, communicate, and manage your service and orders.
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Registered Phone Number: Used to contact you via WhatsApp or provide order updates.
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Payment Information (when applicable): Processed only through authorized providers (PayPal, Western Union, MoneyGram). We do not store credit card information directly.
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Technical Data: IP address, device type, browser, pages visited — used to improve security, platform performance, and user experience.
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Custom Sublimation Details: Any information you provide to personalize your items (e.g., text, images, logos) is collected only for fulfilling your order.
We do not collect sensitive personal data such as health information, religious beliefs, biometrics, or personal data of minors without explicit consent.
3. How We Use Your Information
Your data is used only for the purposes described:
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Processing orders and payments.
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Providing customer support via WhatsApp or email.
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Communicating updates on order status, including personalized sublimation orders.
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Enhancing security, performance, and user experience on our platforms.
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Complying with legal and regulatory obligations.
4. Who We Share Your Data With
We share personal information only with trusted parties necessary for service delivery:
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Authorized payment providers: PayPal, Western Union, MoneyGram.
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Trusted hosting and cybersecurity partners: For maintaining and securing our systems.
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Government authorities: Only when legally required.
We never sell your personal data.
5. How We Protect Your Data
We implement robust technical and organizational security measures, including:
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SSL/TLS encryption on all transactions and communications.
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Access restrictions: Only authorized personnel can access personal data.
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Regular security audits to detect and prevent vulnerabilities.
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Data retention policies: Non-essential records are automatically deleted after the minimum necessary period.
All custom sublimation personalization files and instructions are handled securely to protect your intellectual property.
6. Your Rights
Depending on applicable laws (such as GDPR, CCPA, or local privacy regulations), you have rights over your personal information:
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Access your personal data.
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Correct or update incorrect information.
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Request deletion of your data.
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Request a portable copy of your data.
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Withdraw consent for future data processing.
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Object to or limit certain types of processing.
To exercise these rights, contact us at support@televinter.com.
7. Cookies and Tracking
We use essential cookies to ensure proper site functionality and improve your experience.
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No third-party advertising or tracking is used without your explicit consent.
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You can manage your cookie preferences using the banner on our website.
8. Custom Sublimation Services
Our custom sublimation services allow you to personalize items with images, text, logos, or designs.
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Data use: Personalization data is used only to create your order.
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Security: All submitted materials are handled securely and deleted once your order is completed or upon request.
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Consent: By providing custom content, you confirm you own the rights to use the images or text submitted.
9. Changes to This Policy
We may update this Privacy Policy at any time to improve our services or comply with new regulations.
📅 The most recent version and update date will always be posted here.
10. Contact Us
For questions about this policy, data handling, or your rights:
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Last Update: [01/01/2026]