Warranty & Services

Warranty and Services

Televinter Services’ Commitment to Excellence, Transparency, and Customer Satisfaction

1. Quality Guarantee

Televinter Services is dedicated to providing services of the highest professional and technical quality, including all standard offerings and custom sublimation services. If at any time you feel our service does not meet agreed standards, contact us immediately. Our team will investigate and resolve issues promptly. All work is performed following best practices and quality standards, ensuring reliability and client satisfaction.

2. Free Trial Period

New customers can enjoy a 3-day free trial for our standard services. No upfront payment or credit card information is required. This trial allows evaluation of service quality, performance, and compatibility. Custom sublimation work is not included in the free trial, due to its personalized nature.

3. Technical Support and Assistance

Our technical support team is available 24/7 for general inquiries, troubleshooting, and guidance.
Personalized technical support, including assistance for custom sublimation design, setup, or adjustments, is available at an additional cost. Fees are based on hourly rates or monthly plans, depending on scope.

All additional services, especially related to custom sublimation, will be agreed in writing before execution to ensure transparency.

4. Custom Sublimation Services

We offer personalized sublimation for products and content according to customer specifications. This service is subject to the following:

Design Approval: All sublimation work requires client approval of designs prior to production. Once approved, changes may incur additional charges.
Material Limitations: Sublimation is performed on compatible surfaces only; we are not responsible for damages caused by unsuitable materials provided by the client.
Production Time: Customized sublimation may require additional lead time. Estimated timelines will be provided before starting work.
Refund Policy: Custom sublimation services are non-refundable once production begins. Modifications after delivery require extra charges.

This ensures clarity, prevents disputes, and guarantees satisfaction while protecting both parties.

5. Continuous Updates and Improvements

We continuously enhance services and infrastructure, including:

Updates to streaming platforms (ShoutCast, Icecast).
Security and performance improvements.
New features or refinements for sublimation workflows and templates.

Customers are notified of significant updates that affect service functionality or custom designs.

6. Refund Policy

Refunds are only available if no work has commenced.
Once custom sublimation or any other service work starts, advance payments are non-refundable.
Modifications requested after delivery or approval incur additional charges, based on time, complexity, or scope.
Written acknowledgment from the client is required for all additional work.

7. Service Availability Guarantee

We guarantee 99.9% service uptime. Scheduled maintenance or updates, including sublimation platform adjustments, will be communicated in advance. In case of service interruptions, our team will act promptly to restore functionality.

8. Fair Use Policy

Use of our services, including sublimation templates and digital assets, must comply with our fair use guidelines.
Misuse or unauthorized reproduction may result in service restriction or suspension, as per Terms of Use.

9. Limitation of Liability

Liability is limited to direct damages from service failure.
We are not responsible for indirect, incidental, or consequential losses, including product misuse, design dissatisfaction, or delays caused by the client.
Detailed limitations are outlined in our Terms and Conditions.

10. Data Security and Privacy

Customer data, including designs for sublimation, are protected with advanced security measures.
Confidentiality is guaranteed, and designs will not be shared without explicit client consent.

11. Dispute Resolution

Initial disputes should be addressed to our support team.
If unresolved, mediation or arbitration may be used to ensure impartial resolution.
This includes any disagreement regarding custom sublimation work.

12. Policy Updates

Our warranty and service policies may be updated periodically.
Significant changes affecting sublimation services or other offerings will be communicated via email or official channels.
Continued use of our services constitutes acceptance of updated terms.

Last Update: [01/01/2026]