Warranty and Services
Televinter Services’ Commitment to Service Quality and Coverage for All Our Customers
- Quality Guarantee: We are committed to delivering services of the highest quality. If at any time you are not satisfied with the quality of our service, please contact us. Our team will diligently work to resolve any issues promptly and efficiently, ensuring your continued satisfaction.
- Free Trial Period: Try our service for free for 3 days! No commitment or payment details are required. This opportunity allows you to discover how we can assist you before making a subscription decision. Take advantage of this trial period to experience the quality and functionality of our services.
- Technical Support and Assistance Guarantee: Our technical support team is available 24/7 to assist you with any questions or issues that may arise. We ensure that you get the most out of our services by offering immediate assistance and tailored solutions. Personalized technical support is available at an additional cost, calculated based on the time required or through a monthly plan, depending on the specific needs of the customer.
- Continuous Updates and Improvements: At Televinter Services, we are committed to the continuous improvement of our services. We constantly work on developing new features and updates to ensure our services remain useful and relevant to your needs. This includes internal updates to streaming platforms such as ShoutCast and Icecast, ensuring a fast and secure transmission infrastructure.
- Refund Policy: Refunds for advance payments are not available once the work has been completed. Refunds will only be possible if no work has been initiated on the project. If modifications are required after the delivery or acceptance of the final work, any subsequent adjustments will be subject to additional charges, calculated based on the time spent or the nature of the work required. These improvements will only be carried out after the formal receipt by the client and will be billed according to the applicable rates.
- Service Availability Guarantee: We are committed to maintaining high service availability, with a guaranteed uptime of 99.9%. In the event of interruptions, we will take immediate measures to restore service and minimize any inconvenience to our customers.
- Fair Use Policy: We implement fair use policies to prevent abuse of our services. Any misuse may result in restrictions or suspension of the service, as stipulated in our terms of use.
- Limitation of Liability: Televinter Services limits its liability in the event of service failures or interruptions. We will not be liable for indirect or consequential losses, as detailed in our terms and conditions.
- Data Security Guarantee: We are committed to protecting our customers’ data through advanced security measures. Confidentiality and privacy protection are fundamental priorities in our data management.
- Dispute Resolution Process: We offer clear procedures for resolving disputes or complaints from our customers. In the event of a disagreement, mediation or arbitration methods may be employed, as necessary.
- Policy Updates: Our warranty and service policies may be updated periodically. We will inform our customers of any significant changes, ensuring transparency and clarity in our terms.
Last Update: [01/01/2025]