Terms Of Service

Terms of Service

General

This document contains the conditions and policies applicable to the use of products and / or services on the www.TELEVINTER.com  and    www.TELEVINTERAPP.com websites   that are owned by  TELEVINTER SERVICES  and which we will refer to as " TELEVINTER ".

Any natural or legal person who wishes to buy TELEVINTER products and / or services   may do so after registering as a customer of the system. In addition, you must accept the Conditions and Use Policies, Privacy Policies, Shipping Policy and Claims and Returns Policy, which is binding on the parties.

Ability to Hire

The use of the websites and the products and / or services offered by TELEVINTER are available to natural or legal persons who have the legal capacity to exercise to contract, that is, who are capable of exercising rights and acquiring obligations on their own without need. authorization of another. Therefore, they are unable to hire the insane and minors under 18 years of age, among other people without legal capacity to hire. In the case of legal entities, whoever hires in their name and representation must be the one with the quality legitimate and sufficient to do so.

Inscription

(Mandatory customer registration)

To buy through the website it is necessary to register as a customer, completing a registration form in all its fields (name, surname, age, date of birth, address, telephone number, email, among others), as well as establishing a username and password. The client assumes the commitment to update personal information as changes occur, and is responsible and guarantees the veracity, accuracy and validity of the information entered. The client is responsible for all operations, purchases and payments made in his bill.

(Non-mandatory customer registration)

In order to carry out any other operation other than purchases, it is not necessary to complete any registration form. To make a purchase of a product and / or service it is necessary to complete the purchase form that will contain the product (service), product specifications, customer's first and last name, age, date of birth, shipping address, telephone, email among other purchase specifications.

Products and services

All our products and services have the peculiarity of their prices, since our prices are the lowest in the Latin American market, but with the same quality and guarantee of any other high cost. Below, we index and detail what is duly included and excluded from our services.

  • Websites

The creation and / or programming of Websites is based on the request of our clients. It includes exactly what is offered in our store of products and services.

If the client wants something outside of what is established on the date of creation or after the date of delivery and total publication, he will have an additional charge as required and must accept, pay and respect the method of payment and the charges imposed on said Shipping or online payments, whether it is a single, monthly or annual payment, for more information please see the claims and returns policies section.

If the Website has any visual or initiation problem, Televinter will make the pertinent corrections, if the error was a problem with the Televinter systems, it will not have any additional cost and the time that it was without correct operation will be replaced, but it comes as an additional charge if the problem that caused the error was voluntary or involuntary human and the repair time was designated by Televinter based on the fault found. The normal creation and / or programming time is a period of not less than 8 days and not more than 21, all working days from Monday to Friday. The training time is 1 hour exclusive to give details and ways to use the system at no cost, if the client requires more time than established, they will have an additional charge depending on the time required ($ 25.00 USD per hour).www.nombre.com), the configuration of web server with databases, assembly, adaptation and programming of the theme or model of the website, if the client wants to move his entire website to another hosting company, he will have to pay ($ 25.00 USD) for configuration, packaging and release of your theme or model, along with your databases and domain transfer. It is understood that we do not own the domain registered and hosted by Televinter, so that all transfer procedures, the client must request its removal and transfer in advance from Televinter and therefore make the correct necessary configurations on the new server to avoid loss of data. All clients must be careful and make backups or backups of all their files hosted or published on their Website. Televinter by courtesy makes a backup every month of every file on each Website. Televinter is not responsible for deleted or lost files in the event that the client makes fatal errors on its Website, if this case should happen, Televinter will be able to reinstall your files again 30 days before the date of the fatal error, at no cost at all times. and when it is the first time, but if the problem happens again after having solved or recovered all its previous files, the client will have to pay a charge of ($ 25.00 USD) for incidents of errors on their Website. If the error is by Televinter, the recoveries will be made as many times as necessary at no cost and replacing the days that the Website was not on the air. Televinter is not responsible for deleted or lost files in the event that the client makes fatal errors on its Website, if this case should happen, Televinter will be able to reinstall your files again 30 days before the date of the fatal error, at no cost at all times. and when it is the first time, but if the problem happens again after having solved or recovered all its previous files, the client will have to pay a charge of ($ 25.00 USD) for incidents of errors on their Website. If the error is by Televinter, recoveries will be made as many times as necessary at no cost and replacing the days that the Website was not on the air. Televinter is not responsible for deleted or lost files in the event that the client makes fatal errors on its Website, if this case should happen, Televinter will be able to reinstall your files again 30 days before the date of the fatal error, at no cost at all times. and when it is the first time, but if the problem happens again after having solved or recovered all its previous files, the client will have to pay a charge of ($ 25.00 USD) for incidents of errors on their Website. If the error is by Televinter, recoveries will be made as many times as necessary at no cost and replacing the days that the Website was not on the air. Televinter will be able to reinstall your files again 30 days before the date of the fatal error, at no cost as long as it is the first time, but if the problem happens again after having solved or recovered all your previous files, the client must pay a fee of ($ 25.00 USD) for incidents of errors on your Website. If the error is by Televinter, recoveries will be made as many times as necessary at no cost and replacing the days that the Website was not on the air. Televinter will be able to reinstall your files again 30 days before the date of the fatal error, at no cost as long as it is the first time, but if the problem happens again after having solved or recovered all your previous files, the client must pay a fee of ($ 25.00 USD) for incidents of errors on your Website. If the error is by Televinter, recoveries will be made as many times as necessary at no cost and replacing the days that the Website was not on the air.

  • Software

Televinter provides as a demonstration all the essential programs for the correct transmission of both local and online radio and television in the TelePack and RadioPack packages, in which case, the client is responsible for purchasing and maintaining the necessary licenses from their original developers of each program or software. Televinter, many times provides software from other developers becoming a reseller, therefore, guarantees and provides technical support only for installation and programming problems, any internal failure specifically of the software, the client should request technical help from the developers of said software. If the client requested customized or customized software and Televinter developed it, So Televinter is in charge of guaranteeing support of all kinds for any failure, as long as the damage is not voluntary and involuntary. If the problem was a voluntary or involuntary human error, it will have an additional charge depending on the fault found and the time Televinter will dictate it at the time of knowing causes and solutions.

  • Streaming

The streaming service that Televinter provides is based on the request of our clients. It includes exactly what is offered in our store of products and services. If the client wants something outside of what is established on the date of creation or after the delivery date and total publication, he will have an additional charge as required and must accept, pay and respect the payment method and the charges imposed on said Shipping or online payments, whether it is a single, monthly or annual payment, for more information please see the claims and returns policies section. It is clear that all streaming services have a bandwidth limit, and if at any time the total allowed bandwidth is consumed, the channel or radio will be off the air for the remaining days of the current month of service. If bandwidth is a limitation to broadcast your transmissions, the client must upload a monthly plan to increase the necessary bandwidth to avoid future transmission problems. In some of the plans that Televinter offers, integrated google advertising is included, if you do not want to see advertising in your broadcasts, you must select a plan that does not have it added or pay an additional charge to eliminate it completely during the time that requires it . Televinter is not responsible for the way of working and broadcast programs that they use to transmit either radio or online TV, nor for the electrical energy and internet signal that they provide. Televinter will only ensure that the Streaming service is active 24 hours a day, 7 days a week and for the time paid and the Streaming transmission quality that the customer has acquired. Televinter cannot give technical support to solve any transmission error because each client is responsible for their own radio or television station, except that the client pays an additional charge for the time required or used to solve said problem. Televinter for its part will review that the problem is not within Televinter's systems and will determine if it is a direct Televinter problem or a problem from the customer's transmission source. All clients have access to their control panel where each client has access to keep track of bandwidth consumption (Bandwidth) and the tuning statistics of their followers and other added functions. The monthly plan purchased by the client includes a bandwidth limit which is monthly consumable, this means that the bandwidth balances that remain at the end of their monthly paid period is not cumulative. All clients who reach their monthly bandwidth limit, their channel will be disabled for the remaining time remaining to complete the month paid. If the monthly customer-purchased bandwidth plan isn't enough to cover your channel's monthly visitor fee, then you'll need to upgrade or upgrade your plan to one with more bandwidth. The monthly plan purchased by the client includes a bandwidth limit which is monthly consumable, this means that the bandwidth balances that remain at the end of their monthly paid period is not cumulative. All clients who reach their monthly bandwidth limit, their channel will be disabled for the remaining time remaining to complete the month paid. If the monthly customer-purchased bandwidth plan isn't enough to cover your channel's monthly visitor fee, then you'll need to upgrade or upgrade your plan to one with more bandwidth. The monthly plan purchased by the client includes a bandwidth limit which is monthly consumable, this means that the bandwidth balances that remain at the end of their monthly paid period is not cumulative. Any client who reaches their monthly bandwidth limit, their channel will be disabled for the remaining time remaining to meet the month paid. If the monthly customer-purchased bandwidth plan isn't enough to cover your channel's monthly visitor fee, then you'll need to upgrade or upgrade your plan to one with more bandwidth. Any client who reaches their monthly bandwidth limit, their channel will be disabled for the remaining time remaining to meet the month paid. If the monthly customer-purchased bandwidth plan isn't enough to cover your channel's monthly visitor fee, then you'll need to upgrade or upgrade your plan to one with more bandwidth. All clients who reach their monthly bandwidth limit, their channel will be disabled for the remaining time remaining to complete the month paid. If the monthly customer-purchased bandwidth plan isn't enough to cover your channel's monthly visitor fee, then you'll need to upgrade or upgrade your plan to one with more bandwidth.

  • Web-Hosting

All web hosting server (Web-Host) that Televinter provides is based on the request of our clients. It includes exactly what is offered in our store of products and services. If the customer wants something outside the established on the creation date or after the delivery and publication date, he will have an additional charge as required and must accept, pay and respect the payment method and the charges imposed on said shipments or online payments whether it is a single, monthly or annual payment, for more information please see the claims and returns policies section. All clients must provide Televinter with their own domain name to be used, including IP, DNS data and redirect from their panel of the domain provider they have contracted to the Televinter hosting server, except that Televinter has this domain name registered in its systems, the necessary configurations will be made for its correct operation. It is understood that Televinter does not own the registered domain and is hosted on Televinter's servers, the client is free to take their domain wherever they want as long as they request the transfer in advance, if said transfer requires technical intervention from Televinter, then the Client must pay an additional charge for the time used. If the client does not pay the renewal 15 days before the end of their annual plan, Televinter will take care of deleting all files, domain and databases from the server the same day that their plan ends. If the web server has any problem that prevents its normal use, Televinter will make the pertinent corrections immediately, if the error was a problem with Televinter's systems, it will not have any additional cost and the time that it was without correct operation will be replaced, but it is an additional charge if the problem that caused the error was voluntary or involuntary. and Televinter repair time will designate it based on the fault found. The normal creation and / or scheduling time is a period of not less than 1 days and not more than 3 depending on the requirements that the client requests, all business days from Monday to Friday. but it comes as an additional charge if the problem that caused the error was voluntary or involuntary human and the Televinter repair time designated it based on the fault found. The normal creation and / or scheduling time is a period of not less than 1 days and not more than 3 depending on the requirements that the client requests, all business days from Monday to Friday. but it comes as an additional charge if the problem that caused the error was voluntary or involuntary human and the Televinter repair time designated it based on the fault found. The normal creation and / or scheduling time is a period of not less than 1 days and not more than 3 depending on the requirements that the client requests, all business days from Monday to Friday.

  • Remote support

All remote support service that Televinter provides is based on the request of our clients. It includes exactly what is offered in our store of products and services. If the client wants something out of the established, she will have an additional charge as required and must accept, pay and respect the payment method and the charges imposed on said shipments or online payments, whether it is a single, monthly or annual payment. To carry out the work required by the client, Televinter needs that all clients have an internet connection of 5MB of download (download) and 1MB of upload (upload). If at the end of the remote service you have any problem within the next 24 hours, Televinter will make the appropriate corrections immediately,

  • Mobile apps

All mobile application that Televinter provides is based on the request of our clients. It includes exactly what is offered in our store of products and services. If the client wants something outside of what is established on the date of creation or after the delivery date and total publication, he will have an additional charge as required and must accept, pay and respect the payment method and the charges imposed on said Shipping or online payments, whether it is a single, monthly or annual payment, for more information please see the claims and returns policies section. The chat system that Televinter provides is free software from other developers, therefore they determine whether or not the chat will contain advertising; To avoid advertising you must pay an additional charge and thus have a clean chat system (Whitelabel). All clients are free to add or remove sections or functions of their app through their control panel, except for extremely careful areas that are blocked for security of the app itself. In some of the plans that Televinter offers, integrated Google advertising is included, if you do not want to see advertising in your mobile application, you must select a plan that does not have it added or pay an additional charge to eliminate it completely during the time that it is require. If the app has any internal problem either visual or initiation, Televinter will make the appropriate corrections, if the error was a problem with Televinter's systems or servers, it will not have any additional cost and will be replaced for the time that it was not working correctly, but it comes as an additional charge if the problem that caused the error was voluntary or involuntary human and the Televinter repair time designated it based on the fault found. The normal creation and / or programming time is a period of not less than 2 days and not more than 7, all business days from Monday to Friday. The training time is 1 hour exclusive to give details and ways to use the system at no cost, if the client requires more time than established, they will have an additional charge depending on the time required ($ 25.00 USD per hour). It is understood that at the price established by Televinter and that every client pays when purchasing one or more mobile applications, it is for the configuration of the server with databases, assembly, adaptation, programming and publication on Google Play; Thus, the client will definitely not be able to transfer or move said application to another server. If the client does not pay the renewal 15 days before the end of their paid time, Google Play will take care of removing it from their database on the same date that their annual plan ends.

  • Control Panel and Personal Accounts

Every active Televinter customer has access to a unique personal account where they have many options to control their services and billing. All clients are responsible for giving due, necessary and careful use to their own account, it being understood that Televinter does not have internal access to said accounts. The registration data that Televinter provides are only temporary, leaving the client responsible and in charge of updating or changing said data immediately when Televinter makes them known. Televinter systems have the option of recovering or remembering passwords, in case the client forgets it.

  • Prices, Promotions, Discounts and Payment Methods

Every product and service that Televinter provides has its price, promotions or discounts are established according to the annual sales periods that are about to come into effect and it lasts for as long as Televinter designates in said product. The payment methods that Televinter has available in the Payments section, is for all clients to select the method that is most convenient for them and is easy to make their payments. All payments made by the client must be exact, taking into account that the cost of the shipment must be absorbed by the client himself. It is understood that, if the method selected by the client had problems of issuing and / or receiving payment, the same client must have direct communication with said company to solve any error, totally excluding Televinter, since it does not provide support for said monetary movement. If the customer wants something out of what is established in the products or services, he will have an additional charge to said price as required and must accept, pay and respect the payment method and the charges imposed on said shipments or online payments either payment single, monthly or yearly, for more information please see the claims and returns policies section.

Televinter may change its prices at any time without prior notice, and it is the responsibility of every customer to periodically review the policies and conditions.

Renovations

All Televinter products and services have a marked time for their use, whether they are one-time, monthly or annual payment services. In the monthly plans, every client is committed to make their payment 3 days before the marked date. In the annual plans, every client is committed to make their payment 15 days before the marked date. It is understood that, if the client does not pay for his service plan in the allotted time, Televinter will automatically block his service. If the client fails to make the payment on the same date corresponding to the payment, all the products or services that have assets will be totally eliminated in the time stipulated in each description of each product and service mentioned above. To avoid delays or cuts in your services, please keep your payments on time.

Warranty and Technical Support

All Televinter products and services are 100% guaranteed. Any customer who has one or more products and services active and has a problem, Televinter will make the appropriate corrections; If the error was a problem with Televinter's systems or servers, it will be corrected immediately and will not have any additional cost and will be replaced if it was not working, but it is an additional charge if the problem that caused the error was voluntary or involuntary human and the Repair time Televinter will designate it based on the pending workload and especially for the failure found. Our technical support is provided at times established by Televinter on business days (Monday to Friday).

Fees

Purchases made on the website have no extra cost. The price to pay is the price specified in each product, these products and services do not include any type of tax. Sending products electronically (Downloads) has no additional costs, for more information see Shipping or Delivery Policies. Everything established in this document establishes what Televinter is responsible for complying with every client without exception, as well as every client is under its due obligation to comply with the established. If the client does not make her monthly payments in the indicated time, her services will be suspended and / or blocked, if this happens, the client will have to pay a charge of $ 10.00 USD for reconnection together with the expired month or months pending

Obligations and Responsibilities

Everything established in this, is what Televinter Services is responsible for fulfilling every client without exception, as well as every client is in his due obligation to fulfill the established in the same and does not require that any document be signed to accept or To be bound by what is established, since all clients when paying for any Televinter product or service, is indicative that they are 100% in agreement with the clauses marked in this document and accept them without exceptions.

Address and applicable law

This agreement will be governed by the laws in force in Nicaragua. The user renounces his address and for the purposes of this contract designates the city of Jinotepe as a special address and submits to the jurisdiction and laws of Nicaragua. The following is set as the address of TELEVINTER SERVICES: Barrio San Felipe, from where Armando Siu Hardware store, 1Block and 1/2 to South, Jinotepe Carazo 45000, Nicaragua C.A. Can contact us at the local phone + 505-5784-5656 or international WhatsApp + 1-323-999-1315 and / or email  admin@televinter.com .

 

SHIPPING & DELIVERY POLICY

The delivery methods for the products and services purchased on our website are:

A)  Through download link.

B)  Through personal delivery on site.

C)  Through direct online remote delivery.

Delivery A operates in the following manner: send a download link to your email or other means providing at the time of registration, if the product is too heavy or large it is done through the delivery B. The approximate time of this type of shipping (A) is 24 hours on average, from purchase. The cost of this type of delivery is 100% free. It applies to all countries.

Delivery B works only if the purchased product is too large or heavy that it does not tolerate or accept standard email platforms or hosting clouds. The approximate time of this type of shipping is based on the distance from the delivery point, from the purchase. The cost of this type of delivery is based on the delivery distance including lodging, food, per diem and transportation and / or fuel. It applies between the Central American countries from Guatemala to Panama.

Delivery C works as follows: The client must have high speed internet and have the TeamViewer program installed on their computer and provide secure connection data to be able to access. The approximate time of this type of shipping is 24 hours maximum from the purchase. The cost of this type of delivery is 100% free. It applies to all countries.

 

CLAIMS AND RETURNS POLICIES

In the event that there is a claim, all customers must complete the claim form and send it to info@televinter.com or WhatsApp +13239991315.

The deadline for the customer to make a claim is within 24 hours after the purchase and / or delivery of the product or service purchased.

The conditions under which TELEVINTER will admit a claim are the following:

a) If the product and / or service has verifiable installation and operation failures directly from the same Televinter systems.

b) If the service was not completed 100% satisfactorily.

c) If the service was canceled by force majeure.

TELEVINTER will resolve the claim filed within 2 days after the claim is filed.

If a return of a product and / or service is appropriate, the client must give a detailed written statement of their disagreement and the product and / or service will be exchanged or performed again without any additional cost as long as the claim is resolved in favor of the client. The return of any product and / or service is only for another product and / or service of Televinter and similar or lower price than the selected one. If the customer wants a higher price, she must add the rest to the new value of the selected product.

If Televinter determines that it is necessary to return the total paid by the customer for not complying in full with what is required by the customer within 24 hours of purchasing and making the payment, it will be returned within 3 days from the date of resolution of return, being clear that Televinter will only be sending the remaining total, excluding the charge made by the shipping method selected by the customer.

 

DOMAIN NAME REGISTRATION AGREEMENT

PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.


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Televinter Services
Rev.2.0-Jun/2020