Information

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note :

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.
We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect information about your buying behaviour.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or
income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Browsing History [Cookies]:

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

3. Sharing of personal information

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

4. Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. Televinter.com is not responsible for the privacy practices or the content of those linked websites.

5. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

6. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all Televinter.com lists and newsletters, please visit unsubscribe

7. Advertisements on Televinter.com

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

8. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

9. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Los Angeles, CA USA

Phone: +1 (323) 999-4790

Email: support@televinter.com

Time: Mon – Fri (9:00 – 17:00)

10. Questions?

Please contact us regarding any questions regarding this statement.

Cookie Policy for Televinter Services

• Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
• Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
• Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
• Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
• We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
• Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

• Email: sales@televinter.com
• By visiting this link: Contact Form
• Phone: +13239994790

The company TELEVINTER SERVICES, exercising its rights, hereinafter referred to as TELEVINTER, owns and operates these websites (televinter.com, televinter.work, televinterapps.com, televinterchannel.com, and televinterapp.com) along with its mobile applications (TELEVINTER SERVICES, TELEVINTER CHANNELS, and TELEVINTER RADIOS), which serve as a commercial platform where all affiliates (“Independent Distributors, External Partners, Sellers, Users, and Customers utilize it with complete freedom to offer, sell, and purchase the services offered…those categories that do not imply an employment relationship between TELEVINTER and these individuals”) of TELEVINTER and customers can review, to varying extents, manage their information, purchase history, etc.

This document governs your relationship with TELEVINTER and its mobile applications. Accessing and using this E-Wallet and the products and services available through these websites (collectively, the Services) are subject to the following terms, conditions, and notices (the terms of service). By using our platforms, servers, and/or services, you agree to all the conditions of one or more services acquired, which may also be unilaterally updated without notice. You are solely responsible for periodically visiting this and other pages to take note of any changes made to the terms and conditions of the active services offered on our platforms.

Access to this website is temporary, and we reserve the right to withdraw or modify the services as well as our web pages and mobile applications without prior notice. We will not be liable if for any reason this or other websites and/or our mobile applications are unavailable at any time or for any period. From time to time, access to some parts or all of these websites and our mobile applications may be restricted. These websites may contain links to other websites (linked sites), which are not operated by TELEVINTER. TELEVINTER has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained therein.

Generalities

This document contains the conditions and policies applicable to the use of one or more platforms, servers, and mobile applications as well as products and services offered on TELEVINTER.com, TELEVINTER.work, TELEVINTESERVER.com, and TELEVINTERAPP.com and our mobile applications owned by TELEVINTER SERVICES, hereinafter referred to as “TELEVINTER”.

Any natural or legal person wishing to purchase products and/or services from TELEVINTER may do so upon registration or registration as a customer of the system(s). Additionally, they must accept the Terms and Conditions of Use, Privacy Policy, Shipping Policy, and Claims and Returns Policy, which are binding between the parties.

Capacity to Contract

The use of the website(s) and the products and/or services offered by TELEVINTER are available to natural or legal persons who have the legal capacity to enter into contracts, i.e., those who are capable of exercising rights and acquiring obligations themselves without the need for authorization from another. Therefore, the mentally incapacitated and persons under 18 years of age, among others without legal capacity to contract, are unable to contract. In the case of legal persons, whoever contracts on behalf and representation of these must be the one who has the legitimate and sufficient capacity to do so.

Registration

(Mandatory customer registration)

To make purchases through the website(s), it is necessary to register as a customer, completing a registration form in all its fields (name, surname, age, date of birth, address, telephone, email, among others), as well as establishing a username and password. The customer undertakes to verify the terms and conditions of TELEVINTER, as well as to update personal information as changes occur and/or TELEVINTER requires it, and assumes responsibility and guarantees the truthfulness, accuracy, and currency of the information entered. The customer is responsible for all operations billed, purchases, payments made and/or pending in their account.

(Non-mandatory customer registration)

To perform any other operation other than purchases, no registration form needs to be completed.

TELEVINTER reserves the right at all times to delete the product(s) and/or service(s) as well as the customer’s account in its entirety without partial or total refund of what has been paid, in case the customer does not respect, comply with, or abuses what is described in these terms and conditions.

Privacy Policy

Our privacy policy sets out how we will use your information and can be found in the “Privacy Policy” link. By using this and other websites and/or our mobile applications, you are aware of the treatment described therein and warrant that all data published on these sites are owned by TELEVINTER.

Products and Services

All our products and services are characterized by their prices and personalized technical support, as our prices are the lowest in the Latin American market, yet with the same quality and warranty as any other high-cost option. Below, we index and detail what is properly included and excluded from our services.

Websites
The creation and/or programming of a Website are based on our clients’ requests. It includes exactly what is offered in our product and service store. If the client desires something outside of what is established at the time of creation or after the total delivery and publication date, there will be an additional charge according to the requirements, and they must accept, pay, and adhere to the payment method and charges imposed on such shipments or online payments, whether it’s a one-time or monthly payment. For more information, please refer to the claims and returns policy section. If the Website experiences any visual or initialization problems, TELEVINTER will make the necessary corrections. If the error was due to TELEVINTER systems, there will be no additional cost, and the downtime will be restored. However, if the problem was due to human error, voluntary or involuntary, and the repair time will be designated by TELEVINTER based on the order of other service requests and the type of fault found. The normal creation and/or programming time frame is no less than 8 days and no more than 21, all weekdays from Monday to Friday. The training time is 1 hour exclusive to provide details and usage methods of the system at no additional cost. If the client requires more time than established, there will be an additional charge based on the required time and the value published on the websites. It is understood that the price established by TELEVINTER, which every client pays when purchasing one or more Websites, includes domain registration (domain.com), web server setup with databases, assembly, adaptation, and programming of the website theme or model. If the client wishes to move their entire website to another hosting company, they can do so after completing any pending payments. TELEVINTER will make the necessary configuration for the client to carry out the transfer. It is clear that TELEVINTER does not sell domains, so the client must acquire their own domain name (www.name.com) and have their own account on a platform that provides domain registration or purchase services. In this way, TELEVINTER only needs access to that account to redirect to the hosting servers, and the client has full control of their domain, avoiding time loss and data transfer when they no longer wish to continue with TELEVINTER’s services. Every client should be careful and make backups of all their files hosted or published on their Website. TELEVINTER, as a courtesy, backs up every month all files of each Website. So if the client has any problem with the Website, they simply request it, and we will restore their Website to the last backup we have archived. TELEVINTER is not responsible for deleted or lost files if the client makes fatal errors on their Website. If such a case occurs, TELEVINTER can reinstall their files with backups from 30 days prior to the fatal error date, at no cost, provided it’s the first time. However, if the problem reoccurs after having solved or recovered all their previous files, the client must pay an additional fee equivalent to the current value published on our websites for Website error incidents. If the error is on TELEVINTER’s part, recoveries will be made as many times as necessary at no cost, and the downtime will be compensated. It is understood that TELEVINTER is not the owner of the registered domain hosted on TELEVINTER servers, and the client is free to take their domain wherever they wish, provided they request the transfer in advance and have completed their pending payments. If such transfer requires TELEVINTER’s technical intervention, then the client must pay an additional fee for the time used according to the current price published on our websites. After TELEVINTER’s technical staff has provided the EPP transfer code of the domain requested by the website owner, the client has only 72 hours to make a backup of their entire website and request total closure or cancellation of their account with TELEVINTER. Therefore, if the client does not proceed as explained, then TELEVINTER must do it after the set time, as for security reasons of our systems and safeguarding the website’s content, information, and client identity must be immediately deleted. It is clear that all information existing on the server cannot be recovered once the set time has elapsed. If the client decides on their own will to withdraw or take their web platform along with the domain to another server outside of TELEVINTER, we do not provide any follow-up or updates of any systems such as web theme updates, plugins, and registration licenses as they are already activated for the same systems. If at any time their web platform requires re-updating both licenses for themes or plugins, the client must request and pay for a new license to the authors of such web themes and plugins as required by their web system. TELEVINTER will grant access and permissions to every client as Editor to their Websites. Only clients who have been active for a year and have their payments up to date will be given access and permission as administrators. Since 2006, TELEVINTER has provided the free service of updates for installed plugins and themes on websites at no cost, to keep such platform in perfect functioning condition. However, due to GDPR security and privacy law requirements, this can no longer be done for free. But if the client cannot or does not have time to perform these updates and requires TELEVINTER to do so, they must request and authorize it in writing by creating a ticket or service order in their account and pay an additional fee equivalent to the current value published on our websites for system maintenance. TELEVINTER reserves the right at all times to delete the product(s) and/or service(s) as well as the client’s account in its entirety without partial or total refund of what has been paid, if the client does not respect, comply with, or abuse what is described in these terms and conditions.

Software
TELEVINTER provides as a demonstration all the essential programs for the correct transmission of both local and online radio and television in the TelePack and RadioPack packages. In such cases, the client is responsible for purchasing and keeping active the necessary licenses from the original developers of each program or software. Often, TELEVINTER provides software from other developers, becoming a reseller. Therefore, it guarantees and provides technical support only for installation and programming issues. Any internal failure specific to the software requires the client to seek technical assistance from the developers of said software. If the client requested custom software or to their liking and TELEVINTER developed it, then TELEVINTER is responsible for providing all kinds of support for any failure, as long as the damage is not due to human error, voluntary or involuntary. If the problem was due to voluntary or involuntary human error, there will be an additional charge according to the found fault and the time TELEVINTER will designate upon knowing the causes and solutions. TELEVINTER reserves the right at all times to delete the product(s) and/or service(s) as well as the client’s account in its entirety without partial or total refund of what has been paid, if the client does not respect, comply with, or abuse what is described in these terms and conditions.

Streaming

The streaming service provided by TELEVINTER is based on the requests of its clients. It includes exactly what is offered in detail in our product and service store. If the client desires something outside of what is established at the time of creation or after the total delivery and publication date, there will be an additional charge according to the requirements, and they must accept, pay, and adhere to the payment method and charges imposed on such shipments or online payments, whether it’s a one-time or monthly payment. For more information, please refer to the claims and returns policy section. It is clear that every streaming service has a bandwidth limit, and if the total allowed bandwidth is consumed at any time, the channel or radio will be off the air for the remaining days of the current month of service. If bandwidth is a limiting factor for broadcasting, the client must upgrade to a higher monthly plan to increase the necessary bandwidth and avoid future transmission problems. Some of the plans offered by TELEVINTER include integrated Google advertising. If the client does not wish to see advertising in their broadcasts, they must select a plan without ads or pay an additional fee to remove them completely for the required time. TELEVINTER is not responsible for the working methods and broadcast programs used, whether for radio or online TV, nor for the electricity and internet signal provided. TELEVINTER will only ensure that the streaming service is active 24 hours a day, 7 days a week, for the paid time and the quality of streaming transmission acquired by the client. TELEVINTER cannot provide technical support to solve any transmission errors because each client is responsible for their own radio or TV station, except if the client pays an additional fee for the required or used time to solve such a problem. TELEVINTER will verify that the problem is not within its systems and will determine if it is a direct problem of TELEVINTER or a problem from the client’s transmission source. Every client has access to their control panel where they can monitor bandwidth consumption and statistics of their followers’ tuning and other added functions. The monthly plan acquired by the client includes a bandwidth limit that is consumable monthly, meaning that any remaining bandwidth balance at the end of the paid monthly period is not cumulative. If a client reaches their monthly bandwidth limit, their channel will be suspended for the remaining time until the end of the paid month. If the monthly bandwidth plan acquired by the client is not sufficient to cover the monthly visitor quota of their channel, then they must upgrade or enhance their plan to one with more bandwidth. If a client’s streaming service remains unused for more than 15 days, the server will automatically be suspended, and to reactivate the service, there will be an additional charge equivalent to the current value published on our websites. TELEVINTER reserves the right at all times to delete the product(s) and/or service(s) as well as the client’s account in its entirety without partial or total refund of what has been paid, if the client does not respect, comply with, or abuse what is described in these terms and conditions.

WebHosting

Every web hosting server provided by TELEVINTER is based on the requests of our clients. It includes exactly what is offered in our product and service store. If the client desires something outside of what is established at the time of creation or after the delivery and publication date, there will be an additional charge according to the requirements, and they must accept, pay, and adhere to the payment method and charges imposed on such shipments or online payments, whether it’s a one-time or monthly payment. For more information, please refer to the claims and returns policy section. Every client must provide TELEVINTER with their own domain name to be used, including IP data, DNS, and redirection from their domain provider’s panel to TELEVINTER’s hosting server, unless TELEVINTER has the domain name registered in its systems, in which case the necessary configurations will be made for its proper operation. It is understood that TELEVINTER is not the owner of the domain registered and hosted on its servers, and the client is free to take their domain wherever they wish, provided they request the transfer in advance and have no outstanding payments on their account. If such transfer requires TELEVINTER’s technical intervention, then the client must pay an additional fee for the time used. After TELEVINTER’s technical staff has provided the EPP transfer code of the domain requested by the website owner, the client has only 72 hours to make a backup of their entire website and request total closure or cancellation of their account with TELEVINTER. Therefore, if the client does not proceed as explained, then TELEVINTER must do it after the set time, as for security reasons of our systems and safeguarding the website’s content, information, and client identity must be immediately deleted. It is clear that all information existing on the server cannot be recovered once the set time has elapsed. If the client decides on their own will to withdraw or take their web platform along with the domain to another server outside of TELEVINTER, we do not provide any follow-up or updates of any systems such as web theme updates, plugins, and registration licenses as they are already activated for the same systems. If at any time their web platform requires re-updating both licenses for themes or plugins, the client must request and pay for a new license to the authors of such web themes and plugins as required by their web system. If a client has selected an annual plan and does not pay the renewal 3 days before the end of their annual plan, TELEVINTER will automatically delete all files, domain, and databases from the server on the renewal day at 24:00 hours. If the web server experiences any problem that prevents its normal use, TELEVINTER will make the necessary corrections immediately. If the error was due to TELEVINTER systems, there will be no additional cost, and the downtime will be restored. However, if the problem was due to human error, voluntary or involuntary, and the repair time will be designated by TELEVINTER based on the order of other service requests and the type of fault found. The normal creation and/or programming time frame by TELEVINTER is no less than 1 day and no more than 3, depending on the requirements requested by the client, all weekdays from Monday to Friday. It is clear that TELEVINTER does not sell domains, so the client must acquire their own domain name (www.name.com) and have their own account on a platform that provides domain registration or purchase services. In this way, they only need to redirect to TELEVINTER’s hosting servers, and the client has full control of their domain, avoiding time loss and data transfer when they no longer wish to continue with TELEVINTER’s services. TELEVINTER reserves the right at all times to delete the product(s) and/or service(s) as well as the client’s account in its entirety without partial or total refund of what has been paid, if the client does not respect, comply with, or abuse what is described in these terms and conditions.

Resellers of Mobile Applications

There is no contract, but the following requirements must be attended to and respected. To create apps, there must be an approximate time interval of 25 minutes between each generation of apps to avoid overloading the server. The system is 100% usable and without restrictions on its internal configurations exclusively for our clients, but due to lack of time, we could not provide training, as our system is simple for both app configuration and programming on the client side. TELEVINTER is responsible for updating the server-side system and informing all its clients of any changes or updates on the server, to determine if it is necessary to regenerate all active apps. Care must be taken not to add inappropriate information or very large or repeated images to avoid overloading the server with unusable and obsolete material. The dimensions described for images, logos, and photos in the system must be respected so as not to attempt to add many images at once because the system has an automatic cutting and measuring system that duplicates such images. TELEVINTER refrains from intervening in any programming, generation, and publication of applications for both iOS and Android, whether in TELEVINTER accounts or their own accounts on such platforms. Therefore, our clients will be solely responsible for doing whatever they see fit. It is clear that our clients will be the only ones able to create or delete any app; if they delete any app, unfortunately, the process is irreversible. It is clear that TELEVINTER only grants access to create mobile applications and does not provide any other service at any time, but if at any time additional services are required, we will gladly provide them independently of the service granted. Payments must be made automatically or manually month by month before the date stipulated by TELEVINTER, through the client’s account, and it is completely clear that TELEVINTER does not have any refund policy, either partial or total, once the product or service has been acquired. The system performs self-cleaning every 24 hours; therefore, any created application, whether it is a creation folder and/or APK still on the server, will be deleted for security and to maintain the best performance both on the server and in the apps. TELEVINTER reserves the right at all times to delete the product(s) and/or service(s) as well as the client’s account in its entirety without partial or total refund of what has been paid, if the client does not respect, comply with, or abuse what is described in these terms and conditions.

Virtual Gift Cards

Our gift cards are for reloading with monetary balances, and their use is solely and exclusively for purchasing products and services at TELEVINTER. There is no monetary refund of total or partial balances upon acquiring any of our cards, nor is there a contract or expiration date for them, therefore, the client is the only one who decides the time and monetary amount they wish to use and/or add to said card. All clients can verify their balances through the publicly available links on TELEVINTER. The use of gift cards is only redeemable at the time of payment or hiring of any product or service in the payment section of TELEVINTER’s platforms. If at the time of paying for any product or service your gift card no longer has the total balance to pay, the client will be required to add a second or third payment option to complete the order.

Personal Account or Control Panel

Every active client of TELEVINTER has access to a unique personal account where they have many options to keep track of their products and/or services and billing. Every client is responsible for giving their account the proper, necessary, and careful use, understanding that TELEVINTER does not have internal access to such accounts. The registration data provided by TELEVINTER are only temporary, and the client is responsible for updating or changing such data immediately when TELEVINTER notifies them. TELEVINTER’s systems have the option of password recovery or reminder via phone (OTP), in case the client forgets it. All orders are subject to availability and confirmation of the price of the order. Regarding purchases, dispatch times may vary according to availability and subject to delays derived from pending service orders or force majeure, for which we will not be responsible to proceed at the time the client desires. When the client places an order, they undertake that all the data they provide us are true and accurate, that they are an authorized user of the account or the bank card used to place the order, and that there are sufficient funds to cover the cost of the goods. The cost of the associated products and services will be publicly available on our websites and mobile applications. All advertised prices are subject to change without prior notice. TELEVINTER will grant access and permissions to every client as Editor for their Websites, only to clients who have completed one year of being active and have their payments up to date will be granted access and permission as administrators. TELEVINTER reserves the right at all times to delete the product(s) and/or service(s) as well as the client’s account in its entirety without partial or total refund of what has been paid, if the client does not respect, comply with, or abuse what is described in these terms and conditions.

Termination

TELEVINTER will terminate or end the account of any client who does not comply with the clauses marked in this document. Every client must not have outstanding debts with TELEVINTER exceeding 60 days; if it exceeds that time, TELEVINTER will determine whether to terminate the account, understanding that everything contained in that account such as active or inactive products or services will be deleted in its entirety without partial or total recovery and without the right to future claims.

Prohibitions

You must not abuse your personal account, one or all

websites, platforms, and mobile applications. You, as a client or user, agree NOT to: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb, or any other material that is malicious, technologically harmful, breach of trust, or in any way offensive or obscene; hack any aspect of the product or service; corrupt or fictional data; cause annoyance to other users; infringe the property rights of any other person; send unsolicited advertising or promotional material exclusively known as spam; or attempt to affect the performance or functionality of the computer facilities accessed through one or all websites, platforms, and mobile applications. Violating this provision would constitute a criminal offense, and TELEVINTER will report any violation to the police and judicial authorities and disclose your identity. We will not be responsible for any loss or damage caused by a distributed denial-of-service attack, virus, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of one or all websites, platforms, and mobile applications or for downloading any material posted on it, or on any website linked to it. The documents, materials, and help tutorials are 100% public domain without cost, and only the use of such documents, materials, and tutorials for support and help is permitted. TELEVINTER reserves the right at all times to delete the product(s) and/or service(s) as well as the client’s account in its entirety without partial or total refund of what has been paid, if the client does not respect, comply with, or abuse what is described in these terms and conditions.

Prices, Promotions, Discounts, and Payment Methods

Every product and service provided by TELEVINTER has its price, promotions, or discounts are administratively established according to the times of monthly or annual sales are close to taking effect and have the duration that TELEVINTER designates in said product. The payment methods available to TELEVINTER in the Payments section are for every client to select the method that suits them best and is easy to make their payments. Every payment made by the client must be exact, considering that the cost of shipping is additional to the total to be paid and that the client must absorb it. It is understood that if the method selected by the client has problems with the issuance and/or reception of payment, the client must have direct communication with said company to solve any error, excluding TELEVINTER completely, as it does not provide support for such monetary movement. If the client desires something outside of what is established in the products or services, there will be an additional charge to said price according to what is required, and the payment method and charges imposed on such shipments or online payments must be accepted, paid, and respected whether it’s a one-time payment, monthly, or annually. For more information, please see the section on claims and returns policies. TELEVINTER may change its prices at any time without prior notice, and it is the responsibility of every client to periodically review the policies and conditions on all available TELEVINTER platforms.

Surcharges, Renewals, and Reconnections

All products and services from TELEVINTER have a defined period for their usage, whether they are one-time, monthly, or annual services. In monthly plans, TELEVINTER grants all clients a 3-day grace period from the last payment date to ensure timely payments. Therefore, clients are committed to making their payment 3 days before the marked date, or they may utilize the grace period if they encounter any issues. In annual plans, all clients are committed to making their payment 3 days before the defined date. It is understood that if the client does not pay their service plan on time, TELEVINTER will automatically suspend their service, and the client will be required to pay a surcharge equivalent to $0.50 USD per day for the first 15 days and $1.00 USD per day after the initial 15 days, which will be added to their last invoice when the client decides to pay in full. If the client fails to make the payment on the corresponding date, all active products or services will be suspended entirely for the time specified in each description of the aforementioned products and services, and after 60 days, their account will be deactivated, and TELEVINTER will determine if it should be deleted entirely. To avoid additional charges such as reconnection delays and/or service cuts, please keep your payments up to date within the specified time.

Guarantee and Technical Support

All products and services from TELEVINTER are 100% guaranteed at all times. Any client experiencing an issue with one or more products and/or services can expect TELEVINTER to make the necessary corrections. If the error was due to TELEVINTER’s systems or servers, it will be corrected immediately at no additional cost, and the downtime will be compensated. However, if the error was due to voluntary or involuntary human error, TELEVINTER will determine the repair time based on the queue of other service orders and the type of fault found. Our technical support is provided on days and times established by TELEVINTER, considering that business days are from Monday to Friday, and these days and times are published on all our online platforms as well as on our social media channels. Any client experiencing an issue with a product or service provided by TELEVINTER should go to their personal account and create a ticket or service order so that an agent can assign a date and time to a technician from the corresponding department to follow up and resolve the issue, maintaining direct communication with the client through the same channel through which assistance was requested.

Intellectual Property, Software, and Content

The intellectual property rights in all software and content provided by TELEVINTER, including images, photographs, and codes, among others, made available to clients and users through all platforms, are the property of TELEVINTER or its licensors and are protected by copyright laws and treaties worldwide. All rights are reserved by TELEVINTER and its licensors. Any user or client adding content or any radio or television station grants full rights and control of that station to be published on one or all TELEVINTER platforms. You may save, print, and view the supplied content solely for your personal use. You are not authorized to publish, manipulate, distribute, or reproduce, in any format, any content or copies of the content supplied to you or appearing on this website, nor may you use any content in connection with any business or commercial enterprise.

Disclaimer

The material appearing on this website is provided without any warranties or conditions as to its accuracy. Unless expressly stated otherwise to the fullest extent permitted by law. TELEVINTER and its suppliers, content providers, and advertisers expressly exclude all conditions, warranties, and other terms that might otherwise be implied by law, common law, or equity and shall not be liable for damages, including but not limited to direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this website or the Linked Sites and any material posted on it, whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect TELEVINTER’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability.

Linking to Platforms and Mobile Applications

You may have a link to our homepage, provided it is done in a fair and legal manner that does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This and other websites and mobile applications must not be framed on any other site, nor may you create a link to any part of this and other websites other than the homepage. We reserve the right to withdraw permission to establish links without prior notice. Disclaimer regarding ownership of trademarks, images of personalities, and third-party copyrights. Except where expressly stated otherwise, all individuals (including their names and images), third-party trademarks, and content, services, and/or locations featured on this website are in no way associated, linked, or affiliated with TELEVINTER, and you should not rely on the existence of any connection or affiliation. Any image displayed and trademarks/names such as Freepik.com among many others featured on this and other websites and mobile applications are the property of their respective website owners and trademarks. When a trademark or trade name is used, it is used solely to describe or identify products and services, and it is in no way an assertion that these products or services are endorsed by or connected to TELEVINTER. Third-party trademarks and content, services, and/or locations featured on this and other websites and mobile applications are in no way associated, linked, or affiliated with TELEVINTER, and you should not rely on the existence of any connection or affiliation.

Indemnity

You agree to indemnify, defend, and hold harmless TELEVINTER, its owners, directors, officers, employees, advisors, agents, and affiliates from any third-party claims, liability, damages, and/or costs (including, but not limited to, attorney’s fees) arising from the use of these Websites and mobile applications or your violation of the Terms of Service.

Variation

TELEVINTER reserves the right, at its sole discretion, at any time and without prior notice, to modify and/or remove its products and/or services and/or any section of its Websites and/or its mobile applications that have not yet been acquired by clients. TELEVINTER will also inform its active clients about price modifications in its contracted services.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you), and effect. To the extent that any clause/sub-clause or part of a/sub-clause clause can be cut to make the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as permitted by law.

Waiver

If you fail to comply with these conditions and do not take any action to defend our rights and resources in any other situation where you fail to comply with these conditions.

TELEVINTER reserves the right at all times to remove the product(s) and/or service(s) as well as the client’s account in its entirety without partial or total refund of what has been paid, in case of non-compliance, failure to comply, or abuse of what is described in these terms and conditions.

SHIPPING OR DELIVERY POLICY

The delivery methods for products and services purchased on our website are:

1. Through a download link.
2. Through personal delivery at the location (Mexico – Guatemala – El Salvador – Honduras – Nicaragua).
3. Through direct remote online delivery.

Delivery A works as follows: A download link will be sent to your email or another medium provided at the time of registration. In case the product is too large or heavy, it will be delivered through Delivery B. The approximate time for this type of delivery (A) is 24 hours on average from the purchase. The cost of this type of delivery is 100% free. Applies to all countries.

Delivery B works only if the purchased product is too large or heavy to be tolerated or accepted by standard email platforms or hosting clouds. The approximate time for this type of delivery is based on the distance from the delivery point, from the purchase. The cost of this type of delivery is based on the delivery distance including lodging, meals, per diems, transportation, and/or fuel. Applies only between the aforementioned Central American countries.

Delivery C works as follows: The customer must have high-speed internet and have the TeamViewer program installed on their computer and provide secure connection data to enter. The approximate time for this type of delivery is a maximum of 24 hours from the purchase. The cost of this type of delivery is 100% free. Applies to all countries.

CLAIMS AND RETURNS POLICIES

In case of a claim, every customer must create a ticket or service order in their personal account and submit it for immediate follow-up within the established hours.

The maximum period for the customer to file a claim is within 24 hours after the purchase and/or delivery of the purchased product or service.

The conditions under which TELEVINTER will accept a claim are as follows:

1. If the product and/or service has verifiable faults in both installation and operation directly from TELEVINTER’s systems.
2. If the service was not completed satisfactorily to 100%.
3. If the service was canceled due to force majeure.

TELEVINTER will resolve the presented claim within the following 3 days after the claim is filed.

If a return of a product and/or service is warranted, the customer must provide in writing the details of their dissatisfaction, and the product and/or service will be exchanged or redone at no additional cost provided that the claim is resolved in favor of the customer. The return of any product and/or service is only for another TELEVINTER product and/or service of similar or lower price than the one selected. If the customer wants one of higher price, they must add the remaining amount to the new value of the selected product.

If TELEVINTER determines that it is necessary to refund the total amount paid by the customer for not fully meeting the requirements within 24 hours of purchase and payment, it will proceed to refund within a maximum period of 21 days from the date of resolution of the return, making it clear that TELEVINTER will only be sending the remaining total excluding the charge made by the shipping method selected by the customer.

Rev. 6.0 – Jan/2024
Copyright © 2006-2026

Warranty & Services

To provide quality service and coverage to all our customers, we commit to providing the following:

1. Quality Guarantee:

• We strive to provide services of the highest quality. If at any time you’re not satisfied with the quality of our service, please contact us, and we’ll work to resolve the issue.

2. Free Trial or Trial Period:

• Try our service for free for 3 days! No commitment and no need to provide payment details. Discover how we can assist you before making a decision.

3. Support and Assistance Guarantee:

• Our technical support team is available 24/7 to assist you with any questions or issues you may have. We’re here to ensure you get the most value from our services!

4. Continuous Updates and Improvements:

• We’re committed to continuously improving our services to provide the best possible experience for our customers. We’re constantly working on new features and updates to ensure our services remain helpful and relevant to you.