Information
- Home
- Information
SUMMARY LEGAL INFORMATION
Privacy policy
Cookies Policy
Refund and Return
Terms & Conditions
Warranty & Services
Privacy policy
Privacy Policy
Televinter Services values the privacy of its users and is committed to protecting the personal information collected through our services. This Privacy Policy outlines how we collect, use, and protect user information.
1. Collection of Information
- a. Personal Information:
We collect personally identifiable information, such as name, email address, physical address, phone number, and payment details when users make purchases or register for our services. - b. Non-Personal Information:
We automatically collect non-personal information, such as IP address, browser type, operating system, and browsing behavior, to improve our services.
2. Use of Information
- a. Provision of Services:
We use personal information to process orders, provide access to our services, and maintain the functionality of our platforms. - b. Communications:
We may use contact information to send updates about products, services, and policies. Users can opt-out of these communications at any time. - c. Service Improvement:
Non-personal information is used to analyze trends, administer the site, and gather general demographic data to improve the user experience.
3. Protection of Information
We implement standard industry security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect personal information, we cannot guarantee its absolute security.
4. Sharing of Information
- a. Service Providers:
We may share personal information with third-party service providers who assist us in operating our business, provided they comply with strict confidentiality obligations. - b. Legal Compliance:
We may disclose personal information if required by law or if we believe in good faith that such action is necessary to comply with a legal process, protect our rights, or prevent fraud.
5. Cookies and Similar Technologies
We use cookies and similar technologies to enhance the user experience, personalize content, and analyze site traffic. Users can control the use of cookies through their browser settings.
6. User Rights
Users have the right to access, correct, or delete their personal information. To exercise these rights, they can contact us at privacy@televinter.com.
7. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
8. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with a new effective date. We recommend users review this policy periodically.
9. Contact
For any questions or concerns related to this Privacy Policy, please contact our privacy team at privacy@televinter.com.
Last Update: [01/01/2025]
Cookies Policy
Cookie Policy
At Televinter Services, we use cookies to enhance user experience, analyze browsing activity on our website, and provide relevant content. By continuing to use our site, you agree to the use of cookies in accordance with this policy.
1. Definition of Cookies
Cookies are small text files stored on your device (computer, mobile phone, tablet, etc.) when you visit our website or use our associated applications. These files contain information that can be read by the web server during future visits. Cookies can be temporary (session cookies) or persistent (lasting for a specific period).
2. Types of Cookies Used
- Necessary Cookies: These cookies are essential for the basic functioning of the website, allowing features such as navigation and access to secure areas. Without these cookies, the website cannot function properly.
- Performance Cookies: These cookies allow tracking of user behavior on our website to improve the experience. They include cookies that measure the number of visits, duration, and pages viewed, helping evaluate website performance.
- Functionality Cookies: These cookies enable the site to remember user choices, such as language or region, to provide a more personalized experience.
- Advertising and Marketing Cookies: These cookies are used to display relevant ads to users based on their interests and to limit the number of times an ad is shown. They also help measure the effectiveness of advertising campaigns.
3. Use of Third-Party Cookies
Televinter Services may also use cookies provided by third parties to enhance the services offered. These include web analytics cookies (e.g., Google Analytics) and cookies for personalized advertising. These cookies allow third parties to collect information about user activity on our site and other websites.
4. Cookie Management and Control
Users have the ability to manage cookies through their browser settings. They can choose to block all cookies or delete existing cookies. However, it is important to note that disabling some cookies may affect the website’s functionality and user experience.
5. Consent
When visiting our website for the first time, you will be asked for your consent to use cookies. Consent can be revoked at any time through the cookie settings available on the website. You can also change your preferences at any time from your browser.
6. Changes to the Cookie Policy
We reserve the right to modify this cookie policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. It is recommended to periodically review this policy to stay informed of any changes.
7. Contact
If you have any questions about our cookie policy or how we handle your personal information, you can contact us through the channels provided on our contact page.
Last Update: [01/01/2025]
Refund and Return
Refund and Return Policy
Our refund and return policy lasts for 7 days, provided that no requested action or service has been performed. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, the item must be a “tangible” or “physical” product, unused, and in the same condition that you received it. It must also be in its original packaging.
Goods Exempt from Return
Certain types of goods are exempt from return, including:
- Perishable products, such as food, flowers, newspapers, or magazines.
- Intimate or sanitary products, hazardous materials, flammable liquids, or gases.
Additional Non-Returnable Items
- Gift cards.
- Downloadable software products.
- Certain health and personal care items.
To process your return, we require a receipt or proof of purchase. Important note: Do not send your purchase back to the manufacturer.
Situations for Partial Refunds
Partial refunds may be granted in the following cases:
- Books with obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refund Process
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, a gift card for the value of the purchased product will be issued for future purchases on Televinter.com.
Late or Missing Refunds
If you haven’t received your refund yet, first check your spam folder. If you’ve done this and still haven’t received your refund, please contact us at sales@televinter.com.
Sale Items Policy
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, email us at sales@televinter.com to obtain the shipping address for the physical product.
Gift Policies
If the item was marked as a gift and shipped directly to you, you will receive a gift card credit for the value of your return. If the item wasn’t marked as a gift or was sent to the gift giver, the refund will be issued to the gift giver.
Shipping Returns
To return your product, contact sales@televinter.com to obtain the shipping address. You will be responsible for paying your own shipping costs for returning your item, which are non-refundable. If approved, the return shipping cost will be deducted from your refund.
Consider using a trackable shipping service or purchasing shipping insurance for higher-value items, as we do not guarantee the receipt of your returned item.
Assistance
For questions related to refunds and returns, contact us at sales@televinter.com.
Last Update [01/01/2025]
Terms & Conditions
Terms and Conditions
Â
These Terms and Conditions (hereinafter, “Terms”) govern the use of the services provided by Televinter Services (hereinafter, “Televinter,” “we,” “our”). By accessing and using our services, the customer (hereinafter, “customer,” “you”) agrees to comply with these Terms and Conditions. If you do not agree with these Terms, we request that you do not use our services.
Introduction
Welcome to Televinter Services. By using our services, you agree to be bound by the following terms and conditions. We recommend that you read them carefully to ensure proper understanding and compliance.
1. Usage Requirements
To use Televinter Services, you must meet the following requirements:
- Be of legal age (18 years or older) or have the consent of a legal guardian.
- Have the necessary devices and an internet connection that meets the minimum requirements to access and use streaming services.
- Agree to the processing of personal data in accordance with our Privacy Policy.
Acceptable Use: Users agree not to use the services for illegal or prohibited activities. This includes, but is not limited to:
- Transmitting defamatory, obscene content or content that infringes intellectual property rights.
- Sending unsolicited emails (spam), committing fraud, or abusing the service infrastructure.
- Unauthorized access to other users’ accounts or attempting to disrupt the operation of the services.
Failure to comply with these policies may result in termination of access to services without a right to refunds.
2. Services Offered and Their Functions
- 2.1 Custom Software Development
Function: Design, creation, and maintenance of tailored software solutions to meet the specific needs of the customer.
Conditions: Projects will be developed according to the previously agreed-upon requirements. Any additional changes will be subject to cost and time reviews. - 2.2 Web Development and Programming
Function: Creation of professional websites, including WordPress solutions, aimed at improving online presence and sales.
Conditions: The customer must provide the necessary content for web development within the established deadlines. - 2.3 Mobile Application Development
Function: Development of customized mobile applications for Android and iOS platforms.
Conditions: Applications will undergo thorough testing before launch. The customer must approve the final version before publishing on app stores. - 2.4 Streaming Services
Function: Provision of streaming solutions for radio and television online, as well as the infrastructure required for broadcasting via ShoutCast, Icecast, and other related services.
Conditions: The customer is responsible for keeping their streaming software up-to-date, managing content, broadcasting rights, and broadcast schedules. - 2.5 Web Hosting
Function: Provision of hosting plans that ensure high performance and security for websites and applications.
Conditions: The customer must keep hosted content and applications updated to avoid security vulnerabilities. - 2.6 Remote Technical Support
Function: 24/7 remote technical assistance to resolve IT issues efficiently.
Conditions: The customer will be charged for support services based on the time spent or through a monthly contract. - 2.7 Professional Graphic Design
Function: Design and development of customized graphic materials, including logos, banners, brochures, and other visual products, to enhance the customer’s brand image and digital presence.
Conditions: Designs will be created according to the specifications provided by the customer. Additional revisions will be subject to modification fees. - 2.8 Software Installation and Reinstallation Upon Request
Function: Professional installation and reinstallation of software, tailored to the customer’s needs, with system optimization for superior performance.
Conditions: The customer must provide the necessary licenses and any required access for the software installation. - 2.9 Additional Services
Function: We offer a variety of additional services, such as system optimization, platform integration, data migration, and IT consulting, aimed at improving the efficiency and performance of business processes.
Conditions: Additional services will be provided according to the customer’s specific needs and will be subject to a preliminary technical requirements evaluation.
3. Acceptable Use Policies
- Services must be used legally and ethically.
- The use of services for illegal activities, such as the distribution of illegal content or fraudulent activities, is prohibited.
- Excessive use of resources that affects the service quality for other users is prohibited.
4. Payment Terms
- Payment Methods: Bank transfers via Zelle (only in the U.S.), credit and debit cards for international clients, and PayPal.
- Payment Conditions: Payments must be made according to the terms agreed upon at the time of service contract. Failure to make payment on time will result in service suspension and a $10 reactivation fee.
- Advance Billing: Invoices will be generated 7 days prior to the due date and must be paid within that period.
5. Privacy Policy
Televinter Services collects necessary personal information to provide our services. The information is stored securely and only used for the specified purposes. Read more…
6. Limitation of Liability
- Televinter Services will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data or profits, resulting from the use or inability to use our services.
- Our total liability for any damage related to our services will be limited to the amount you have paid in the six months preceding the incident that caused the claim.
7. Service Modifications
- We reserve the right to modify or suspend our services temporarily or permanently, with or without prior notice.
- Televinter Services will not be liable to the customer or any third party for any modification, suspension, or interruption of the services.
8. Service Cancellation
Televinter’s Responsibility:
Televinter reserves the right to suspend or cancel services if the customer breaches any of the established terms and conditions.
Customer’s Responsibility:
The customer may cancel the services at any time but must pay all outstanding fees before cancellation. Televinter will not be responsible for the loss of data or interruptions after cancellation.
9. Confidentiality and Data Protection
Televinter’s Responsibility:
Televinter is committed to protecting the confidentiality of the information provided by the customer and using it exclusively for the purposes related to the provision of the contracted services.
Customer’s Responsibility:
The customer must ensure that any confidential information provided to Televinter is up-to-date, accurate, and complete. Additionally, they must immediately inform Televinter of any data security incidents.
10. Compliance with Laws and Regulations
Televinter’s Responsibility:
Televinter is committed to complying with all local and international laws and regulations governing the provision of the offered services.
Customer’s Responsibility:
The customer agrees to use the services in accordance with all applicable laws, including intellectual property, privacy, and copyright laws. Any improper or illegal use of the services will be the customer’s responsibility.
11. Platform Maintenance and Updates
Televinter’s Responsibility:
Televinter will maintain the necessary infrastructure for the provision of services, ensuring availability, performance, and security. However, Televinter is not responsible for the ongoing management of content or updating platforms not directly related to the contracted services.
Customer’s Responsibility:
The customer is responsible for keeping their websites, applications, and other digital assets up-to-date and ensuring compliance with applicable regulations.
12. Security and Vulnerability Prevention
Televinter’s Responsibility:
Televinter will take necessary measures to protect systems and servers against unauthorized access and known vulnerabilities.
Customer’s Responsibility:
The customer must ensure the protection of their systems and implement appropriate security measures on their platforms and applications.
13. Service Interruptions and Availability
Televinter’s Responsibility:
Televinter is committed to providing uninterrupted service, but interruptions may occur due to maintenance or unforeseen circumstances. In such cases, the customer will be notified as early as possible.
Customer’s Responsibility:
The customer acknowledges that, in certain cases, service interruptions may occur due to factors beyond Televinter’s control, such as natural disasters or internet connection failures.
14. Service Revisions and Modifications
Televinter’s Responsibility:
Televinter may modify the services, including changes in fees, features, or availability, based on market needs. Any modifications will be properly communicated to the customer.
Customer’s Responsibility:
The customer agrees to the changes that may apply in the next billing cycle or as indicated in the relevant notification.
15. Response Times and Support
Televinter’s Responsibility:
Televinter is committed to providing adequate response times and professional technical support. Response times may vary depending on the nature of the incident.
Customer’s Responsibility:
The customer must provide accurate and complete information to facilitate problem resolution. Failure to cooperate may delay the process.
16. Dispute Resolution
- Any dispute related to these terms and conditions or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
- Arbitration will take place in the county where our headquarters is located, and the ruling may be filed in any court with jurisdiction.
17. Contact
For inquiries or support, you can contact us via our official email: [sales@televinter.com].
Terms and Conditions subject to change.
Last Updated: [01/01/2025]
Â
Warranty & Services
Warranty and Services
Televinter Services’ Commitment to Service Quality and Coverage for All Our Customers
- Quality Guarantee: We are committed to delivering services of the highest quality. If at any time you are not satisfied with the quality of our service, please contact us. Our team will diligently work to resolve any issues promptly and efficiently, ensuring your continued satisfaction.
- Free Trial Period: Try our service for free for 3 days! No commitment or payment details are required. This opportunity allows you to discover how we can assist you before making a subscription decision. Take advantage of this trial period to experience the quality and functionality of our services.
- Technical Support and Assistance Guarantee: Our technical support team is available 24/7 to assist you with any questions or issues that may arise. We ensure that you get the most out of our services by offering immediate assistance and tailored solutions. Personalized technical support is available at an additional cost, calculated based on the time required or through a monthly plan, depending on the specific needs of the customer.
- Continuous Updates and Improvements: At Televinter Services, we are committed to the continuous improvement of our services. We constantly work on developing new features and updates to ensure our services remain useful and relevant to your needs. This includes internal updates to streaming platforms such as ShoutCast and Icecast, ensuring a fast and secure transmission infrastructure.
- Refund Policy: Refunds for advance payments are not available once the work has been completed. Refunds will only be possible if no work has been initiated on the project. If modifications are required after the delivery or acceptance of the final work, any subsequent adjustments will be subject to additional charges, calculated based on the time spent or the nature of the work required. These improvements will only be carried out after the formal receipt by the client and will be billed according to the applicable rates.
- Service Availability Guarantee: We are committed to maintaining high service availability, with a guaranteed uptime of 99.9%. In the event of interruptions, we will take immediate measures to restore service and minimize any inconvenience to our customers.
- Fair Use Policy: We implement fair use policies to prevent abuse of our services. Any misuse may result in restrictions or suspension of the service, as stipulated in our terms of use.
- Limitation of Liability: Televinter Services limits its liability in the event of service failures or interruptions. We will not be liable for indirect or consequential losses, as detailed in our terms and conditions.
- Data Security Guarantee: We are committed to protecting our customers’ data through advanced security measures. Confidentiality and privacy protection are fundamental priorities in our data management.
- Dispute Resolution Process: We offer clear procedures for resolving disputes or complaints from our customers. In the event of a disagreement, mediation or arbitration methods may be employed, as necessary.
- Policy Updates: Our warranty and service policies may be updated periodically. We will inform our customers of any significant changes, ensuring transparency and clarity in our terms.
Last Update: [01/01/2025]